Shipping Policy

All items ship free.

Items ship USPS priority insured or UPS insured ground mail with tracking. You may upgrade to expedited delivery service for an additional fee: just send me a note.

Signature confirmation is required on orders more than $750. Other orders ship with delivery confirmation so the parcel can be left on your porch, etc. for your convenience. Should you live in an apartment, condo, etc, and prefer signature confirmation, just leave a note in 'comments' when you purchase.

 

CRAFTING/LISTING TIMES:
It usually takes me 1-2 weeks to craft small garden stakes. Panels and large garden stakes take 3-4 weeks. Should I expect any delay, I'll promptly let you know.

SHIPPING/DELIVERY TIMES:
Shipments within the US generally take from 2-6 business days.

Shipments to Canada may take 1-2 weeks due to customs.

INTERNATIONAL ORDERS:

I am only shipping to Canada at this time.  Please contact me should you live in another country.

You are responsible for any taxes, customs, duties on your order.

DAMAGES:

All orders are fully insured.  While your order will be carefully packed, sometimes damage occurs.  Please promptly send me pictures of the box and issues.  With your help, we will quickly determine whether your order needs repair/replacement and resolve the issue.

CANCELLATIONS:

You may cancel any item for a full refund within 3 days of placement of your order.

If the item has shipped, or you receive an 'in-stock' item and you are not happy with it for any reason, please notify me within 7 days. You may return it to me within 14 days of receipt.  There is a 20% restocking fee.  I will send you a return label and authorize a refund once the item is safely returned.

If the item is custom-made for you, that sale is final.

 

My goal is to have you as a valued customer for years.  I strive to design, craft, and ship stained glass art that you will enjoy giving or that enhances your home or garden.