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Shipping Policy

Most items ship UPS insured ground mail with tracking. You may upgrade to expedited delivery service. Packaging and handling are included in the shipping charges. Should actual shipping charges be significantly less than estimated, you'll be refunded the difference.

It's more economical to ship several garden stakes at the same time because they can ship in the same box.  However, a garden stake and a panel will have to ship in different boxes, so no savings here. The good news--you will own two beautiful pieces!

Signature confirmation is required on orders more than $750. Other orders ship with delivery confirmation so the parcel can be left on your porch, etc. for your convenience. Should you live in an apartment, condo, etc, and prefer signature confirmation, just leave a note in 'comments' when you purchase.

CRAFTING/LISTING TIMES:
It usually takes me 1-2 weeks to craft small garden stakes. Panels and large garden stakes take 3-4 weeks. Should I expect any delay, I'll promptly let you know.

SHIPPING/DELIVERY TIMES:
Shipments within the US generally take from 2-4 business days.

Shipments to Canada may take 1-2 weeks due to customs.

INTERNATIONAL ORDERS:

I am only shipping to Canada at this time.  Please contact me should you live in another country.

You are responsible for any taxes, customs, duties on your order.

DAMAGES:

All orders are fully insured.  While your order will be carefully packed, sometimes damage occurs.  Please promptly send me pictures of the box and issues.  With your help, we will quickly determine whether your order needs repair/replacement and resolve the issue.

CANCELLATIONS:

You may cancel any item for a full refund within 3 days of placement of your order.

If the item has shipped, or you receive an 'in-stock' item and you are not happy with it for any reason, please notify me within 7 days. You may return it to me within 14 days of receipt for a full refund, minus shipping. Your charges will be reversed when I receive the item safely back, so you should insure the item.

If the item is custom-made for you, that sale is final.

 

My goal is to have you as a valued customer for years.  I strive to design, craft, and ship stained glass art that you will enjoy giving or that enhances your home or garden.